Children’s Contact Worker

Family Life - Building connection, safety and wellbeing. Together. Work locally in the Bayside Area and make a difference within our community Friday and Saturday availability is essential for this role 1 x Part-Time, Fixed Term until July 2027, 15.2 hours per week (0.4 FTE) 1 x Part-Time, Permanent, 15.2 hours per week (0.4 FTE) Level 4 SCHADS Award $46.70 per hour + Generous Salary Packaging + Super Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture. The Opportunity This is a Friday and Saturday role, and availability across both days is essential. The Children’s Contact Worker is a part-time role based at Frankston – Bunurong Land and provides trauma capable, evidence-based support to separated families who are engaged in high level conflict to effectively manage their parenting arrangements and understand the impact of conflict on their children. The Children’s Contact Service Worker provides child-focused, safe, and professional services to families experiencing separation and conflict. The role is responsible for facilitating supervised contact and changeovers, conducting risk assessments, maintaining high-quality documentation, and supporting families to comply with court-directed parenting arrangements. The CCS Worker works collaboratively with children, parents, courts, and other stakeholders to ensure services are delivered in accordance with legislative requirements, organisational standards, and best-practice principles. Key Responsibility Areas As a Children’s Contact Worker, you will provide safe, child-focused and professional support to separated families by facilitating supervised visits and changeovers, always prioritising the needs and safety of children and families. You will conduct ongoing risk assessments, develop safety plans where required, build positive relationships with children, families and program stakeholders, and provide professional assessments and support in line with court-directed parenting orders. This role also includes maintaining accurate documentation and administrative systems, including CCS observational reports, delivering services in accordance with quality standards, legislation and contractual requirements, liaising with internal and external stakeholders regarding referrals and ongoing family support. Our Ideal Candidate at Family Life The successful candidate will bring a relevant tertiary qualification in Social Work, Psychology, Family Therapy, Counselling or a related Human Services discipline, along with experience supporting separated families and managing complex or high-conflict family dynamics. You will demonstrate sound knowledge of child development, trauma-informed practice and family systems theory, strong assessment, report writing and stakeholder engagement skills, and a clear commitment to child safety, professional boundaries and high-quality service delivery. You will also be organised, collaborative and adaptable, with confidence using digital systems, flexibility to work across locations, and availability to work Fridays and Saturdays as a core requirement of the role. Who we are At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years. Our vision is to work with clients and partners to create capable communities, strong families and thriving children. We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff. Working at Family Life - more than just a job! It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way. Additionally, you will have access to: Salary packaging (receive up to an extra $18,500 in tax-free pay per year) Paid Wellbeing Leave and additional Paid Leave for End of Year Closedown Paid Study Leave Purchased Annual Leave Scheme Corporate discount on Private Health Insurance Employee Assistance Program, a free and confidential counselling service for employees How to Apply Please review a copy of the Position Description that is located on the Family Life Careers page and then complete your application by addressing the Key Selection Criteria in your cover letter. For further information regarding the position please contact Karen Horely, Program Manager – Family Engagement on [contact removed]. Applications close: 2 October, 2026 *We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out! All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life. Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation. Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience. Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.