Level I Meeting DQ turnaround times for batches and update items, new hire reports and project items. Process Driver Qualification documents accurately and in a timely manner into LTS proprietary systems. Processing background investigation reports; includes generating, sending to client, grading based on client parameters and uploading into the system. Work closely with DQ Specialist, DQ Supervisor, and CSRs to ensure processes for clients are understood and carried out to completion. Being back up for assigned “buddy” when they are out. Perform routine office duties as directed (i.e. photocopying, faxing and compiling data). Work closely with DQ Specialist to ensure maximum quality of the data you process. Provide information on reports for which we should not invoice our clients to DQ Supervisor for handling. Work on special projects as required. Notify Supervisor if you will be unable to meet deadlines for any assigned clients in a timely manner so assistance can be found and commitments met. Maintains a secure environment by ensuring that all Physical Security policies are observed for their workspace. Other duties as assigned. Level II Ability to perform all duties above including; Provide steady feedback to specialists regarding proactive ways to increase driver and company compliance to reduce their risk in the event of an audit. Send out confirmation for both updates and new hire reports on a timely basis. Assist in transitioning new clients and working report rejects as needed. Assist Client Services in completing Compliance Analysis Reports for their clients. A full understanding of DQ systems and Microsoft Office. Communicate with other technicians to ensure all client turnaround times are met and redistribute work accordingly. Level III Ability to perform all duties above including; Update and maintain Processing Notes relating to each assigned client. Must be comfortable in having client contact via phone and email. A working knowledge of federal regulations regarding Driver Qualification files. Assist with training of new technicians on the Driver Qualification Systems, internal processes, and federal regulations. Requirements High School Diploma or GED. Ability to work in a fast-paced, high stress, deadline-oriented environment High energy, approachable disposition, team oriented, flexible and efficient 1-3 years general office experience 2+ years customer service experience preferred Proficient in MS Office Products (Word, Excel, Access, Outlook) Must have excellent memory, be able to problem-solve, trouble shoot, and think outside the box Must be able to self-prioritize, organize, multi-task and pay particularly close attention to details Ability to work in an environment that does not revolve around a daily structured routine Strong written/verbal communication skills, including tact and grammar High level of confidentiality required. Knowledge of transportation industry and State/Federal regulations a plus