MAAIC

· Design, implement and review the SOP in Air Import operating procedures. · Shipment KPI to be achieved. · To ensure all import requests from local and overseas are carried out to the required levels and standards in a timely manner. · Monitor and handle clients’ special requests & complaints to ensure clients’ satisfaction. · Assist in resolving operational problems at the station and provide regular feedback to Station Head regarding operational or performance issue. · Manage and monitor sub contractor’s performance. · To create job file, raise PO and invoice billing according to the billing KPI · Support Air export dept and AWB creation if needed · Develop and maintain the relationship with key clients and overseas office/agent. · Coordinate with Sales team on RFQ and quotation submission. Implement and monitor efficiency reviews.