Client Success Representative (CSR) NuLeaf Lawn Care – Springfield, VA Full-Time | Customer Service | Career Growth Opportunity NuLeaf Lawn Care is growing, and we’re looking for a dependable, positive, and driven Client Service Representative to join our team. If you enjoy helping people, solving problems, and working in a fast-paced environment, this is a great opportunity to build a long-term career with a company that values its team. Pay & Benefits $20–$25/hour (based on experience) Performance-based bonuses Health insurance 401(k) with company match up to 3.5% Paid holidays Generous PTO Paid training and ongoing development Opportunities for advancement within the company Schedule Full-time Monday–Friday Overtime available/required during peak seasons Responsibilities Answer inbound calls, texts, and emails from customers Make outbound follow-ups to resolve issues and ensure satisfaction Deliver excellent service with a focus on first-call resolution Assist with scheduling, billing, and service-related questions Process payments and maintain accurate customer records Coordinate with internal teams to ensure smooth operations Support customer retention through proactive communication and problem-solving Requirements 2+ years of customer service experience preferred High school diploma or GED Strong computer skills and typing speed (40+ WPM) Excellent verbal and written communication skills Strong time management and organizational skills Ability to multitask in a fast-paced environment Positive attitude and strong work ethic What We’re Looking For Someone who genuinely enjoys helping people A team player who takes ownership and follows through Coachable, adaptable, and eager to grow Calm and professional under pressure About NuLeaf Lawn Care At NuLeaf Lawn Care, our mission is to positively impact our community, our customers, and the environment—one lawn at a time. We take pride in delivering high-quality service while building lasting relationships with our customers.