IT & Streaming Support Specialist

About the Role Phase 3 Productions is seeking a proactive and technically skilled IT & Streaming Support Specialist to strengthen our digital, virtual, and broadcast ecosystem. This role suits someone who thrives in a fast-paced environment, enjoys solving technical challenges, and is excited to support one of Jamaica’s leading event, media, and broadcast production companies. Key Responsibilities IT Support & Systems Management Provide day-to-day IT support for staff across multiple locations Set up and configure laptops, mobile devices, printers, software, and user accounts Manage Wi-Fi networks, basic server access, Google Workspace, and device security Maintain IT asset inventory and support onboarding/offboarding processes Streaming & Virtual Event Support Set up, test, and manage streaming links on Zoom, Teams, YouTube Live, Vimeo, etc. Support virtual and hybrid events with reliable audio/video connectivity Conduct tech checks and assist presenters and clients with virtual platforms Digital Signage Monitoring & Support Assist with setup and remote monitoring of digital signage players and systems Respond to system alerts and coordinate on-site follow-ups with technical teams Broadcast System Support Perform basic updates, firmware installations, and configuration backups Assist production teams with network tasks, device testing, and event readiness Network, Security & Infrastructure Management Manage network and security infrastructure across offices, warehouses, OB units, and event sites Implement network monitoring and maintain secure configuration backups Oversee device standards through MDM/endpoint management tools Create and enforce cybersecurity policies (MFA, access control, encryption, EDR) Run vulnerability checks, patch cycles, and manage secure user access Maintain incident response and disaster recovery procedures Documentation & Process Improvement Maintain IT and streaming SOPs, network diagrams, logs, and troubleshooting guides Recommend improvements to enhance reliability, efficiency, and cybersecurity Qualifications 2–4 years’ experience in IT support, technical support, or AV/streaming Solid understanding of networking, device setup, and troubleshooting Experience with Zoom/Teams and virtual event platforms Familiarity with broadcast or AV equipment is an asset Strong communication and customer service skills Relevant IT certifications (CompTIA, CCNA, Google IT Support, etc.) Who You Are A calm, solutions-driven problem solver who doesn’t panic under pressure Someone who enjoys working hands-on with technology and learning new systems Comfortable supporting both office staff and production teams with patience and clarity Organized, reliable, and able to manage multiple priorities without losing follow-through A team player who communicates well and takes ownership of tasks from start to finish Someone who takes pride in clean setups, documentation, and consistent uptime Curious, proactive, and eager to contribute to a high-performance production environment