IT Engineer

Responsibilities Provide 1st and 2nd level support to users in a friendly and helpful manner Keep IT Manager and Helpdesk aware of the status of current and outstanding tasks, escalating when tasks take longer than expected Promptly update job status in ticketing and activity tracking systems Perform upgrade / maintenance / support jobs during non-office hours Conduct daily morning checks on meeting room facilities Manage meeting room facilities readiness and troubleshoot when problems arise Handle equipment deliveries and rack mount IT equipment occasionally Perform other ad-hoc duties as assigned Education Requirements Diploma or above in Information Technology, Software Engineering or related fields Work Experience Requirements Minimum 3 years' experience in a technology support role Trade floor or financial services IT experience will be an advantage Industry certifications would be an advantage (MCITP/MCSE) Candidates with less experience will be considered as Engineer (IT Services) Key Skills Good command of both written and spoken English Knowledge in Microsoft desktop / Office 365 / Azure platforms Good troubleshooting skills