IT - End User Computing

Job Location : Clark Global City, Pampanga Overview: The main role of the IT Administrator – End User Computing is to maintain TRT Internal computing environment by identifying system requirements, monitoring hardware and software performance, and ensuring smooth day-to-day operation. Key Deliverables: Provide end-user support such as but not limited to: Computer support, deployment, reformat/refresh, remote assistance support. Providing technical support across the company (this may be in person or over the phone) Hardware support of IT equipment (Access Point, CCTV, Printer, IP Phones, etc.) Standard application support (Microsoft Office, NetSuite, Other critical applications) Setting up credentials for applications used within TRT Identify and escalate situations requiring urgent attention Troubleshooting all kinds of applications, systems, and services Develop creative solutions to unexpected problems, working with different teams throughout the company Document and updates procedures and guides Serves as a point of contact for external vendors Responding in a timely manner to service issues and requests Multi-task and able to work in a fast-paced environment with accuracy and timeliness. Professional Capabilities: Bachelor's degree in computer science, information systems or engineering. Minimum experience of 3 years in IT Administration. Excellent communication (verbal/written), creative problem-solving abilities, relationship and customer service skills. Self-motivated and able to work with minimal supervision. The ability to provide documentation relevant to different audiences (technical and management). System Administration, Developing Standards, LAN Knowledge, Active Directory Servers, VMWare, Multi-tasking, On-Call, Networking Knowledge, Network Hardware Configuration, Network Maintenance. Experience in deploying and configuring laptop and desktop computers. Knowledge in operating systems including Windows Server 2016/2019 Windows 7/10, Linux, Mac OS, Android, IOS. Knowledge in applications including Active Directory, Optus Loop (IP Phones), SonicWall VPN, SharePoint, O365/Exchange Administration, PowerShell, NetSuite ERP, Virtual Machines. Hardware Knowledge (Servers, Switches, Firewall, Workstations, UPS, Network Printers, Networking equipment).