Platform Support Engineer (Operations)

Working as part of our Platform Support team, you will gain hands-on exposure to production systems, cloud infrastructure, monitoring, incident management and application deployments. Most importantly, we're looking for someone who is technically curious, enjoys troubleshooting and problem-solving, communicates well, and is keen to learn. We don't expect junior candidates to know everything from day one – training and support will be provided as you develop within the role The role also provides a strong foundation for future progression into areas such as DevOps, Software Development, Systems Administration and Infrastructure Engineering . The successful candidate will be accountable for: Participating in a 24 /7 shift rotation role as part of the platform support engineering team Monitoring live services, ensuring platform stability Following incident management processes and providing on-call capabilit y; i dentifying , troubleshooting and escalating issues in an appropriate manner Identify ing environment and/or process improvements, gather ing requirements and rais ing change requests Working closely with the wider Development , DevOps and Infrastructure/Security teams to ensure appropriate attention is given to production/system reliability for both external customers and internal stakeholders . Building and maintaining a strong knowledge of our products and services and being able to provide education and support on technical issues . The ideal candidate will possess the following qualifications/skills : Degree in Computer Science , Information Technology or a related technical field , or equivalent professional experience. Familiarity with Windows and Linux operating systems, with an interest in developing stronger Linux and command-line skills. Familiarity with any progra m ming or scripting language s and an ability to read and understand code Familiarity with monitoring and log aggregation tools . Basic knowledge of networking concepts, such as protocols /ports , firewall rules and subnetting . A proactive approach to troubleshooting, with the ability to take ownership of issues through to resolution or appropriate escalation . Ability to work under pressure . Good command of the English language, both verbal and written. Team-oriented, with a willingness to collaborate and work towards shared goals. Nice to have : Previous technical experience through employment, internships, university work or personal projects. Exposure to AWS cloud services (or similar ) as well as troubleshooting experience , such as EC2, ELB, EKS, Lambda . Exposure to Docker and /or Kubernetes . Exposure to configuration management tools. The successful candidate will receive: Remuneration according to qualifications and experience 13th Salary Medical Insurance Scheme Provident Fund Access to MadBenefits app Inhouse fitness room with classes Modern working space at a central and convenient location of Limassol close to the highway Friendly multinational environment Opportunities for professional learning and growth Birthday Voucher and Birthday leave Weekly Monday breakfast Access to Wellapy platform