Systems Coordinator

General Job Information: Job Purpose: The Systems Coordinator is responsible for the upkeep, configuration, and reliable operation of computer systems especially multi-user computers such as servers. MINIMUM EXPERIENCE: Technical understanding e.g. needs to know different computer systems, operating systems, and applications. Must be able to do hardware and software troubleshooting. Computer security. Must be Computer literate (MS Office). Knowledge of Shop 14 & Shop 11, Congo’s, Windows, B3, and Voice console amongst others. MINIMUM QUALIFICATION: Grade 12 IT Diploma or Degree advantageous PRIMARY RESPONSIBILITIES IT SUPPORT Collect and issue equipment; Investigate missing/damaged equipment; Configure scanners both handheld and RF scanners; Ensure printers are added and replaced; Ensure Configuring of printers is done; Diagnose and resolve any software-related issues; Diagnose and resolve any network-related problems; Resolve any computer hardware-related issues; Perform Technical and Network support on all PCs, Printers, Handheld Scanners, and RF terminals in the DC, Export, and Return Centre. Provide end-user support on Microsoft Office Applications. SYSTEM SUPPORT Ensure daily systems (Shop14 & Shop11) back-up is done; Provide User support on Shop14 Ensure new users (staff requisitions) are added; Ensure old users on the system (termination forms) are deleted; Ensure that the user setup on the system matches user’s job description; System Access Applications on Info, Congo’s, Emails, Windows, B3, Better Store, Voice Console. Resolve any system-related problems including dispatch errors; Ensure User support on the Voice system (Voice Console); Resolve problems related to Voice picking; Make changes to the system (Shop14) OPERATION SUPPORT Monitor User Setups (run all SMASA users on COGNOS) Monitor Printer Page usage and keep a record Maintain Printer Maintenance kit status Send all necessary reports at the time given ( daily equip, late picks reports) Issue Pickers tickets during break time Facilitate Picker training on Voice Picking COMPETENCIES KNOWLEDGE, SKILLS & ATTRIBUTES Must be Computer literate (MS Office) Knowledge of Shop 14 & Shop 11, Congo’s, Windows, B3, and Voice console amongst others Interpersonal skills Good oral and written communication skills Problem-solving ability Decision-making skills Must be organized, efficient, and task-driven Must have the ability to multi-task OUR CORE VALUES