Client Relationship Manager

Be the person your clients trust to make Get-e work for them. You'll take on a portfolio of clients and become their dedicated point of contact: the person who knows their business, anticipates what they need, and makes sure every interaction with Get-e feels handled, not handed off. This isn't ticket resolution. It's relationship ownership. You're accountable for how your clients feel about Get-e, not just how fast their tickets close. What you'll do Getting clients off to a strong start Be your client's guide from day one, the person who makes their first weeks with Get-e feel effortless, not administrative Understand each client's business well enough to set them up in a way that actually fits how they operate, not just how our systems are configured Catch and fix friction before the client feels it Knowing your clients better than anyone else at Get-e Be the one person your clients can call who already knows their history, their preferences, and what matters to them. No re-explaining, no hand-offs Run regular check-ins that are worth the client's time, not status updates, but a genuine read on how things are going and what could be better Spot when a client is quietly struggling before they have to complain about it Making things right when they go wrong Take full ownership of complaints and disputes for your clients: investigate properly, resolve them, and communicate in a way that leaves the client feeling looked after, not processed Be proactive about bad news. Clients should hear it from you before they have to ask Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixed Helping clients get more out of Get-e Look for chances to make the relationship more valuable, not just less painful: new routes, better service fit, smoother processes for their team Bring the client's voice back into Get-e. If something about our product or process is making their life harder, that's information the business needs Outcomes Clients say you know their business and treat you as a trusted partner, not a support line New clients feel confident and set up for success within their first weeks, not confused or chasing you for basics Clients experience fewer surprises and faster, more human resolutions when something does go wrong Retention and satisfaction improve within your portfolio because clients feel owned, not queued Clients see you proactively bringing them value, not just responding when asked 5+ years in client services, customer success, account management, or client-facing operations (travel, mobility, or service industry a plus) You build real relationships. Clients remember you, not just your resolution time Genuinely curious about how your clients' businesses work, so you can anticipate what they need Strong written and verbal communication; confident and calm handling sensitive situations Commercially minded. You can spot when a client relationship has room to grow, not just room to fix Able to prioritize across a portfolio, knowing which relationships need attention before they ask for it Strong English (Dutch or other European languages a plus) Experience in the aviation, travel or mobility industry is a big plus You're based in the Netherlands Experience with preparing and holding MBR's or QBR's What’s in it for you? We want our benefits to make your working life easier, more flexible and a little more enjoyable too. Thinking about the future? We contribute 2.5% towards your pension. Ready for a break? Enjoy 25 vacation days per year, plus 8% holiday allowance. Don't forget to experience our service yourself. Use our transfers twice a year and experience first-hand what we offer our clients. Also, enjoy employee discounts on hotel stays. However you commute: Travel by train with an NS Business Card, or drive with travel expenses covered and parking available at the office. Fancy a new bike? Make use of our bike lease option for private use. Flexibility matters: Work from home up to 2 days per week, with the possibility to work from abroad for up to 2 weeks. Coffee, matcha or something healthy? Enjoy Starbucks coffee, matcha, fresh fruit and employee meal discounts at the office. Friday plans sorted: Join the team for our Friday borrels. A little friendly competition: Put your skills to the test during our company ping-pong tournaments. Does this sound like the opportunity you’ve been waiting for? There’s only one way to find out, apply today!