Program Manager – Global Workforce Solutions Location: Hoofddorp / UK / US / Remote Shape and implement global workforce solutions, establish scalable standards and drive international transformation. Are you an experienced Program Manager with deep, hands-on expertise in Recruitment MSP, contingent workforce and workforce solutions ? Do you understand how MSP models, supplier ecosystems, workforce technology and service delivery models work in practice — and can you use that expertise to shape a global approach? We are looking for someone who can challenge our current approach with credible market insight, identify what good looks like, and translate that expertise into a scalable global model . As Program Manager – Global Workforce Solutions , you will help define and implement the global standard for our workforce solution portfolio. Working closely with CBO (Central Business Office) portfolio and service owners, subject matter experts and regional teams, you will turn strategy, market expertise and best practices into scalable operating models, standards and implementation programs. Your role sits at the intersection of MSP/workforce-solutions expertise and global program management . Rather than owning live MSP operations, you will use your experience and external perspective to help shape how our workforce solutions should work globally, challenge existing ways of working where appropriate, and programme-manage the implementation of the resulting standards and solutions across regions. Your impact In this role, you will lead complex, cross-regional strategic initiatives within the global workforce solutions portfolio. You will bring together your understanding of the Recruitment MSP and contingent workforce landscape with strong program management and transformation capabilities. You will work closely with CBO portfolio and service owners, SMEs and regional teams to define what good looks like globally and translate this into scalable standards, operating models and ways of working. You will bring external market knowledge and practical MSP experience to challenge existing approaches, identify best practices and opportunities for improvement, and turn these into practical solutions that can be implemented across different markets. A key part of your role will be understanding the end-to-end MSP operating model : from demand management and requisition processes through supplier engagement, candidate delivery, VMS processes, performance management, compliance and reporting. You will translate strategic objectives into structured implementation plans and programme-manage their delivery across regions. You will provide governance, structure and visibility across multiple initiatives, managing risks, dependencies and escalations while ensuring delivery against agreed outcomes, KPIs and timelines. You will also help ensure that global standards are effectively adopted across different markets — creating consistency where it adds value while allowing for the local operational, contractual and regulatory differences inherent in international workforce solutions. Within the first 12–18 months, you will have: Helped define and implement a clear, scalable global standard and blueprint for MSP and workforce solutions , with appropriate regional variation Successfully delivered multiple cross-regional strategic workforce solution and transformation initiatives Improved the scalability, governance and effectiveness of MSP/workforce-solution operating models and services Increased adoption of standardised processes, frameworks and best practices across regions Established or improved KPI, SLA, governance and reporting frameworks for key services and initiatives Identified and implemented opportunities to improve supplier performance, service quality, efficiency and commercial value Built strong alignment between portfolio and service owners, regional teams, technology, suppliers and other relevant stakeholders Successfully embedded strategic workforce transformation initiatives across multiple regions or business units What you will do Programme-manage strategic global MSP and workforce-solution initiatives from strategy and design through implementation and adoption Translate workforce and MSP strategy into structured implementation programs Work with CBO portfolio and service owners, SMEs and regional teams to develop and improve MSP operating models, processes and governance structures Bring external market knowledge and MSP expertise to challenge existing ways of working and identify opportunities for improvement Define and drive global standards while ensuring solutions can be effectively adapted and adopted within local markets Drive stakeholder alignment across portfolio and service owners, regional teams, technology, suppliers, clients and other relevant stakeholders Establish and manage KPIs, SLAs, governance, reporting and performance-management frameworks Analyse MSP and workforce performance data to identify improvement opportunities and support decision-making Partner with regional teams to implement and embed new MSP processes, workforce solutions and operating models Support the implementation and optimisation of VMS and related workforce technology Manage risks, dependencies, resistance and escalations across international initiatives Support the optimisation of supplier ecosystems, service delivery and workforce partnerships Build strong relationships with senior stakeholders across multiple countries and business functions Identify opportunities to improve service delivery, candidate supply, compliance, efficiency and commercial value Ensure new processes, standards and solutions are effectively adopted and embedded within the organisation About the role You will operate in an international organisation undergoing significant transformation and growth. This role sits at the intersection of workforce solutions, Recruitment MSP, strategy, operations, technology and change . Your role is to help define what good looks like globally , translate that into scalable standards and operating models, and programme-manage implementation together with our regional teams and service owners. You will bring a combination of external market expertise, deep MSP/workforce-solutions knowledge and strong program management capability . You will be expected to challenge existing ways of working where appropriate, identify best practices and help turn them into a practical global approach. The role requires someone who can operate comfortably between strategy and execution: someone who understands the detail of MSP and workforce solutions, but can also step back and see how these services should work as part of a scalable international portfolio. We are therefore not looking for a generic Program Manager or an operational MSP account lead. We are looking for someone with genuine MSP/workforce-solutions expertise who can use that knowledge to shape and implement complex global transformation .