We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Ops Learning & Development Trainer Location: Manila, Philippines Purpose of the Role We are looking for a passionate and results-driven Ops Learning & Development Trainer to support our frontline and operational teams onshore and in Manila. What Makes a Successful Operations Learning & Development Trainer The ideal candidate will demonstrate: Respect for diverse perspectives while confidently contributing ideas and recommendations. A proactive and collaborative approach to building relationships with stakeholders and colleagues. Positivity and resilience when managing challenges and complex situations. A passion for continuous learning and professional development. Key Responsibilities Training Delivery & Facilitation Facilitate Foundation Skills, Program-Specific, and Continuous Learning training programs. Deliver engaging, interactive, and effective learning sessions for new hires and existing employees. Adapt facilitation methods to accommodate different learning styles and audience needs. Create a positive learning environment that promotes participation and knowledge retention. Training Administration & Coordination Ensure training schedules, agendas, and learning plans are aligned with agreed timelines and business requirements. Maintain adherence to all training processes, documentation, and checklists. Prepare, distribute, and maintain all relevant training materials, including: Participant Manuals Facilitator Guides Assessments Training Performance Agreements (TPAs) Program Resources and Documentation Ensure all required employee documents and sign-off forms are completed and maintained accurately. New Hire Onboarding Support Coordinate the setup of new hire access and system credentials. Process requests for training-related equipment and accountabilities including headsets, amplifiers, and other operational tools. Support onboarding activities to ensure a seamless learner experience. Learning Operations Manage training logistics, classroom readiness, training platforms, and learning systems. Track participant attendance, assessment results, and training completion metrics. Prepare and submit training reports, dashboards, and operational updates. Stakeholder Management & Continuous Improvement Contribute to clear and effective communication initiatives for various stakeholder groups. Support change and learning initiatives that drive employee adoption and business readiness. Monitor learner engagement, gather feedback, and recommend improvements to training programs. Collaborate with Operations, Quality, and Business Leaders to identify training needs and performance gaps. Act as Team Leader during Transition Bay or nesting periods to support newly endorsed employees. Desired Experience & Qualifications Bachelor's degree in Education, Human Resources, Psychology, Business Administration, Communications, or a related field preferred but not required. 3 – 5 Years Experience in Learning & Development, Training Delivery, Facilitation, Coaching, or Contact Center Operations. Strong presentation, facilitation, and communication skills. Excellent stakeholder management and relationship-building abilities. Familiarity with adult learning principles and instructional design methodologies. Proficiency in Microsoft Office applications and learning management systems (LMS). Ability to thrive in a fast-paced, dynamic, and high-performance environment. What We Offer Opportunities for career growth and professional development. A collaborative and people-focused culture. Exposure to diverse learning and operational projects. The opportunity to make a meaningful impact on employee success and organisational performance. Join us and help shape the learning journey that empowers our people to deliver exceptional results every day. Join the A-Team and experience the A-Life!